Usage guidance

How to order

In general, we accept orders online.
Please be assured that we will never ask for your credit card details over the telephone.
You may proceed with shopping by following the instructions on the screen.
*Please note that you may select only one shipping destination per order. Should you wish to instruct us to send goods to multiple destinations, you are required to order them separately for each destination.

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About gift options

<How to set gift options>
【1】 Unless it is specified, we place handkerchiefs individually in a box or bag and clearly state the content so that it can be easily identified from the outside.
【2】If you wish to group multiple handkerchiefs together in a single package, please provide us with instructions on how to mix and match the products using the remarks column at the end of the order form.

<About gift box>
If you wish to pack multiple items together in a gift box, please fill in the "Comment column" at the end of your order. 
We will select the size of the gift box.
 

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About embroidery options

<The way set embroidery option>
In our online boutique, you may select a font for your embroidery from among the seven options. There are 16 thread colors to choose from.
You may select the embroidery’s “Position,” “Font type,” “Letters” and “Thread color,” and then proceed to “Confirm the embroidery detail.”
For products with two embroidery options, “Embroidery 1” and “Embroidery 2,” you may select two types of embroidery to be added in two different positions.

<Regards character type>
Refer doe character sample

No.1 Simple
No.9 Elegant
No.12 Classic
No.15 Casual
No.19 Petit
No.22 Luxury
No.26 Floral

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Product prices

・For orders from outside Japan (making payment in dollars), Please note that currency conversion fees may apply. Currently, the amount displayed at checkout is not the actual payable amount.

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About payment

<The cash on delivery (Yamato Transport) >
service is available only in Japan.
In addition to the shipping charge, you are required to pay the following cash on delivery charge (excluding tax).
・300 yen for purchases under 10,000 yen
・400 yen for purchases 10,000 yen and over but under 30,000 yen
・600 yen for purchases 30,000 yen and over but under 100,000 yen
・1,000 yen for purchases 100,000 yen and over but under 300,000 yen
 

<Credit card>
We accept VISA, MasterCard, JCB, AMEX, and DINERS.
You are required to make your payment in accordance with the Terms and Conditions and payment method stipulated by your credit card issuer.
*Online payments will be processed by our outsourcing contractor GMO Payment Gateway, Inc.
 

<PayPal>
You are required to make your payment in accordance with the Terms and Conditions and payment method stipulated by PayPal.

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About the product delivery date

<Delivery method>
We will dispatch products to destinations in Japan using the Yamato Transport courier service.
We will dispatch products to destinations outside Japan using the EMS International Mail service.
●No embroidery required・・Your order will be shipped from our store within 2 to 4 days.
●Embroidery required・・Your order will be shipped from our store within 3 to 5 business days.

<The actual date>
【in Japan】
The actual date of arrival is subject to the availability of the services provided by Yamato Transport.
【outside Japan】
The actual date of arrival is subject to the availability of the services provided by Yamato Transport in Japan, and EMS International Mail.
※Please note that we may require more time than indicated if you order a large quantity of handkerchiefs.
※If you wish to specify a delivery date that is more than a week after the date of the order, please make a note in the remarks column. (This service is available for destinations in Japan only. Regrettably, no delivery date can be specified for orders placed from outside Japan.)
※If an order is placed on a Saturday, Sunday, national holiday, or during our summer holiday and New Year’s holiday, we will process it on the next business day.

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About shipping charges

Please note that you may select only one shipping destination per order.
Should you wish us to send goods to multiple destinations, you must place a separate order for each destination.
Consumption tax is not included in the following prices.
Flat-rate shipping charge for all destinations in Japan: 700 yen

【in Japan】 You will be exempted from the shipping charge if you have made a purchase of 7,000 yen or over (excluding tax) to be shipped to a single destination.

Asia: 1,500 yen
Oceania, North America, Central America, and the Middle and Near East: 2,200 yen
Europe: 2,400 yen
South America and Africa: 2,600 yen

【outside Japan】
You will be exempted from the shipping charge if you have made a purchase of 20,000 yen or over (including tax) to be shipped to a single destination.

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How to return goods

In the unlikely event that you should receive dirty or damaged goods, or incorrect products, please notify us using the email address provided within 7 days from the date of arrival.
You may exchange them free of charge, as we will meet the cost of the return.
*Please clearly state your name, date of order, order number, product name(s), and the reason for the return in your email.

Please be advised that you are unable to cancel, return or exchange goods if you have simply changed your mind, nor any goods that you have used once or cleaned.

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About member registration

・Member registration allows you to check your purchase history.
・It also allows you to enjoy shopping more easily in the future, without having to enter your address every single time.
・You can receive an email newsletter including notifications of new products

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Shopping inquiry

CLASSICS the Small Luxury online boutique
・Email: csl-english@blooming.co.jp
・Telephone: +81-3-3663-2341 (Direct line)
・Opening hours: Weekdays 11:00 a.m. to 5:00 p.m.
(excluding Saturdays, Sundays, national holidays, summer holiday and New Year’s holiday)

We regret that at our bricks-and-mortar stores, we are unable to answer any inquiries related to our online shopping services. Thank you for your understanding.

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